*Please read all information before placing your order*
USPS Priority Mail
- We guarantee live arrival guaranteed on orders through USPS Priority Mail as long as they are delivered within the 2-3 days. COVID has caused delays in the post office, so please consider that before choosing this shipping method. By purchasing, you are agreeing to this policy.
UPS 1st or 2nd Day Air, or FedEx Express Mail
- We guarantee live arrival on orders through UPS 1st or 2nd Day Air and FedEx Express Mail as long as they are received during the first delivery attempt and delivered within 3 days.
DOA
- In the case of DOA, send two clear photos of the dead fish in the original unopened packaging within 2 hours of the first delivery attempt
- Please make sure someone is home to receive your fish. Leaving fish outside longer than 2 hours will void the live arrival guarantee
- DOA only applies to fish purchased, not extras
Refunds
- Refunds will be given per fish that is lost
- Sorry, shipping is non refundable
- Refunds will not be given to orders that are delayed in the mail and exceed the 96 hour heat packs. If you do not like this policy, look into the express shipping option